About Us
The Retreat is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Retreat
53 - 54 Church Street,
Twickenham,
TW1 3NR
Phone: 020 8744 1214
Email: enquiry@theretreat.co.uk
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Gift Vouchers
Gift Vouchers can be used for products and services and are valid for six months from the date of purchase. No cash refunds are given.
Gift Vouchers are posted on the same working day and are posted free of charge
Shipping and Handling
You may cancel your order at any time prior to dispatch by emailing enquiry@theretreat.co.uk, and we will re-credit your card within 30 days of your order. Should the items be already dispatched (we normally dispatch within 24-48hrs of your order), please email enquiry@theretreat.co.uk of your dissatisfaction as soon as possible and at most within 7 days of your order.
All purchases are made in acceptance of our terms and conditions.
The Retreat cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control. We describe the goods to the best of our ability, we in no way set out to mislead the customer.
Delivery Schedule
The Retreat accept all major credit and debit cards (MasterCard, Visa, Switch, Maestro, etc), and all online payments are processed through Barclay ePDQ CPI - a secure online system, recommended by the following UK Banks; LloydsTSB, Barclays, HSBC, NATWEST, Bank of Scotland. This is a very secure method of payment using encrypted software, so you can be confident that your card details are securely held. |
Credit Card Security
Your Credit / Debit Card details are never retained by The Retreat. Once you are happy to place your order and proceed to Checkout, you will be passed to our card authentication service provider, Barclay ePDQ CPI. Once your card has been verified you will be returned to The Retreat to complete your transaction with us.
Postage and Packaging
Postage and packaging is offered free of charge
Contact Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0208 744 1214 or write to us at The Retreat 53/54 Church Street, Twickenham, TW2 5PE .
Privacy Policy
The Retreat does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you find your Gift Voucher to be defective in any way, please email: enquiry@theretreat.co.uk detailing the defect together with your Name, Order Reference, and Email Address.
Please Note: All defective items must be returned within 30 days following your receipt.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
